#whiteheathertearoom

Should we bring the party to your inbox? 

Just tell us where and we'll bring the goods!

 

Burning Questions?

Q: How do I make a reservation?

Reservations must be by telephone (250-595-8020) or in person. Please be patient if you sent us an reservation by email because we only have one reservation book and it resides by the telephone in our tearoom.

Reservation by voicemail is OK. However, we encourage speaking to a staff member to reserve your seating if possible. This way we avoid any miscommunication. If you want to leave a voicemail reservation, please provide the following information:

1) Name

2) Date and time of your planned visit

3) Number of people in your group

4) Contact number

Q: Should I make a reservation?

Making a reservation is highly encouraged. Lunch hour, Fridays and Saturdays are our busiest time and days. We will accommodate walk-in guests to the best of our ability, but reserved guests have precedence. In addition, knowing an approximate number of customers to expect, assists us with estimating amount of food to prepare; it enables us to minimize food waste while delivering  better quality and more timely service.

Q: Is there a dress code?

We do not have a strict dress code. We like our guests to be comfortable; however we ask that you are mindful that everyone is there to enjoy a visit with their friends and family, no offensive images or clothing please. 

Q: Why is there a 90 min seating cycle?

In order to keep our appointments with other guests please be respectful of our 90-minute seating times. To keep sustainably operations as a business we have scheduled each seating to be 90-minutes long. If there are no reservations after your group, you are welcome to linger past 90 minutes seating time.

Q: How is the seating time calculated?

The 90 minutes duration starts from your reserved time. For example, if you reserved for 11:30 am, but arrived at 11:45 am, you would have lost 15 minutes of your seating time. We understand that plans do not always work out the way we wish. If you are running late, please let us know and we will do our best to accommodate you.

Q: Why is there $13.00 minimum charge?

Our minimum charge of $11.75 per person is in effect between 11:00 am and 4:00 pm. One reason is that we incur a minimum cost per table, as our tables are dressed in white tablecloths and we provide cloth napkins. Another reason is that we are a full service restaurant and want to be able to provide a high level of quality and service. We do not expect very young children to meet our minimum charge, and they are often welcome to share a meal with their parents. 

Q: How is the seating time calculated?

The 90 minutes duration starts from your reserved time. For example, if you reserved for 11:30 am, but arrived at 11:45 am, you would have lost 15 minutes of your seating time. We understand that plans do not always work out the way we wish. If you are running late, please let us know and we will do our best to accommodate you.

Q: Why is there $13.00 minimum charge?

Our minimum charge of $11.75 per person is in effect between 11:00 am and 4:00 pm. One reason is that we incur a minimum cost per table, as our tables are dressed in white tablecloths and we provide cloth napkins. Another reason is that we are a full service restaurant and want to be able to provide a high level of quality and service. We do not expect very young children to meet our minimum charge, and they are often welcome to share a meal with their parents. 

 

Notes & Considerations:

Please advise in advance of any allergies you may have.

Seating times are a maximum 90 minutes.

Last seating is at 3:45 pm.

All afternoon tea sets are built per person. 

Three-tier presentations are for orders of 2 or more people to fill out the presentation plates. 

As a small business, in order to meet our operational costs, we appreciate your understanding that a minimum charge of $13.00 per seat is in effect between 

11 am - 4 pm. Thank you! 

An automatic gratuity of 17% will be added to the bill for groups of 6 or more.