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COVID-19 STRATEGIES & PROTOCOLS 

FOR DINE-IN & PICK-UP

 
 

Health & Safety Guidelines Observed:

White Heather is confidently operating to the highest safety standards. We are proudly meeting or exceeding health and safety guidelines as mandated by government. 

It is mandated that restaurants guests wear masks when moving through the restaurant and may remove their masks once seated at their table to consume food and drink. 

All guests who are dining-in are asked to fill out our contact-tracing book. 

We encourage all our guests to use hand sanitizer upon entering, and as they move through the restaurant. Hand sanitizer is situated in multiple locations throughout our tearoom, including entry door way, washrooms and thresholds. 

Staff health checks are performed at the beginning of each shift. Anyone suffering symptoms of illness is unable to work. Staff are also required to wear face masks when at work. Our staff is conscious of travel and their close COVID-19 bubble; we are observing a small circle of contact between ourselves, staff and family members. 

Staff are washing their hands between every contact with customers, food, and drink. 

Staff are using table-appointed trays between each dine-in guest to reduce points of contact. Serving trays are placed directly into the dishwasher after dine-in seating to de-sanitize. 

To limit points of contact, we encourage people to use contactless payment as much as possible when transacting. We have set up tap-payment for our card-transactions and encourage our guests to use this. Payment machines are wiped down between each use. 

For dine-in guests we are happy to put in extra attention and effort to serve you by bringing anything you need, including payment machines, to you so to limit the amount of contact between tables. 

Tables are sanitized between each guest and seating time. Our staff diligently follows a sanitization schedule multiple times a day to clean high touch points. We ask our guests to observe their reservation seating times closely so we can use the 15-minute buffer between seating times to properly sanitize all surfaces. 

There are two washrooms in the tearoom; in order to limit contact between seating groups we are alternating between the use of washrooms between seatings so washrooms can be sanitized between seating and after dine-in. 

For pick-up, we're asking everyone to specify your pick-up times to manage any shop traffic. At the front door Johanne or Shelley will greet you, direct you to the pick-up station so we can greet people one-at-a-time with sanitization of surfaces between each meeting. 

 

We have outdoor benches while you're waiting and we ask you to keep 2m away from other patrons; we really appreciate your understanding and helping us keep everyone feel comfortable visiting. 

We have reduced our staff in order to provide for better distancing when possible.

Our tearoom has reminders to sanitize, limit contact and encourage guests to allow us to bring your requests / observe any guidelines and support dine-in more safely and with ease throughout. We thank you for observing our rules and supporting small businesses!